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Privacy Policy

We take your privacy seriously & are transparent about what data is collected & how via our website & booking system. Please take the time to read the following privacy policy to understand how we collect, store & use your data.

 

What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do you collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated below only.

 

Why do you collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose your site visitors' personal information?

 

Our company is hosted on the Shopify platform. Shopify provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Shopify data storage, databases and the general Shopify applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Shopify and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do you communicate with your site visitors?

 

We may contact you to notify you regarding your booking, to inform you of new promotions & offers, share ideas and topics with you, to collect fees or monies owed, to poll your opinions through surveys or questionnaires or to send updates about our company. For these purposes we may contact you via email or telephone or through our newsletter mailings. 

 

How do you use cookies and other tracking tools?

 

We use cookies to gather personal information of our site visitors via third party services include Facebook & Google Analytics. 

 

How can I withdraw my consent?

 

You may withdraw your consent if you do not wish us to process your data anymore by emailing us at  shop@rockthefrockbridal.co.uk or writing to us at 35-36 Viaduct Road, Chelmsford, Essex, CM1 1TS.

 

If you have any questions regarding our privacy policy, please contact us via the above details.